Frequently Asked Questions

Print Subscriptions

1. Why take out a subscription?

By buying a subscription you will save money compared with the normal price of the paper.

2. How does the subscription work?

Subscribers are sent vouchers. Simply select the relevant voucher for that day and hand it to your newsagent as payment.
Home delivery subscribers will have the paper delivered to their home each morning Monday – Saturday. Please note, delivery will depend on the service availability to your home address. Prices inclusive of delivery charge.
Subscription Card subscribers are sent a card to use at newsagents with epay, PayPoint or Payzone terminals. The retailer scans your card as full payment for the cover price of the paper when you buy it. You can also arrange home delivery separately through your newsagent using the home delivery letter. Full details are enclosed in your welcome pack.

3. How do the paper vouchers work?

The vouchers cover Monday to Saturday as i is not published on Sundays, although you can still buy the weekend issue using your Saturday voucher on Sundays.
There is a voucher for each day of the week that you have subscribed for. You simply take the voucher into a participating newsagent and exchange it for your copy of i. The vouchers will expire after a certain date (this will be marked on the vouchers).
If you have purchased i as a gift, then we will dispatch the vouchers to your gift recipient.
We will also send a welcome letter to confirm when the subscription will start and end, and to reiterate how the voucher system works.

4. How does the Subscription Card work?

The Subscription Card contains dated credits that cover Monday to Saturday as i is not published on Sundays, although you can still buy the weekend issue using your Saturday credit on Sundays.
There is a credit for each day of the week that you have subscribed for. You simply take your Card into a participating newsagent with an epay, PayPoint or Payzone terminal and it will be scanned as payment for your copy of i. You can find your nearest retailer able to accept the card at imovo.org/istorefinder
If you have purchased i as a gift, then we will dispatch the Card to your gift recipient.
The welcome pack with the Subscription Card contains full details on how to use it.

5. Where can I purchase the newspaper?

The paper is widely available at most major retailers in the area. If you find your newsagent does not stock the paper, please ask them if they can order it in for you. If you still experience difficulty please call us and we’ll be happy to find a retailer in your area where you can redeem the vouchers.

6. Can I have i delivered?

You can choose to have i delivered in most areas through our home delivery service available when you sign up for a subscription.

However, if our service is not available where you live a lot of local retailers offer their own delivery services, and many of our customers receive their papers in this way. This is not managed by i, but by people liaising with their own newsagent. Some have very large delivery ranges - up to 20 miles in some rural areas. We would recommend that you contact your most local delivering newsagent directly, and find out his or her charges for the delivery of papers. If they do not offer a delivery service, they may be able to recommend another retailer that does. If you use your own newsagent, you can pay for the paper with your subscription vouchers but you will have to pay the delivery charge separately. If you have a Subscription Card you will be sent a home delivery letter to use with your own newsagent.

7. As a print subscriber, do I have access to the i digital package?

If you subscribe for 6 days a week you have access to the full i digital package with unique, exclusive features, online puzzles and additional content with unlimited access to inews.co.uk and the app i news: Politics and Sports. Plus you can sign up to our subscriber only newsletters.

Full details of how to access the digital package are sent to you by email when you subscribe.

8. Do I need to renew my subscription?

If you pay by Direct Debit, home delivery or the i will continue seamlessly, or you will automatically receive your new vouchers two weeks before your existing vouchers end.
If you pay by credit card, we will notify you before your vouchers expire with details of how to continue your subscription.

9. How does Direct Debit continuous payment work?

Subscriptions are made on either an annual, bi-annual, quarterly or monthly basis by Direct Debit. Your payments are spread accordingly. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal reminders.

Your direct debit payment will appear as Associated Newspapers on your bank statement.

10. Is the online payment secure?

Yes. We use SSL encryption software to keep the details of your order and payment information secure.

The payment will appear as subsaver.co.uk on your credit card statement.

11. How do you acknowledge receipt of my order?

If you order online, we will acknowledge your order with a receipt at the end of the transaction and an email sent to the email address supplied. If you order by phone and have given us your email address, we will send you an email confirmation immediately. If you don’t have an email address we will write to you within a week.

12. When will my first vouchers or my Subscription Card arrive?

Please allow up to 21 working days for your vouchers or Subscription Card to arrive by post.
Subsequent vouchers will be delivered before the expiry of the last set of vouchers sent. Your Subscription Card will be topped up automatically.

13. What if I move home?

If you are planning to move, please update your details online by or by calling 0800 0820628.

14. What happens if I go on holiday?

If you subscribe using our home delivery service or Subscription Card, you can login into your account and stop your deliveries for up to 21 consecutive days. You need to give us 4 days notice to receive a refund. Alternatively you can call 0800 0820628.

If you are travelling in the UK, you are still able to use your Subscription Card at participating retailers.
Your vouchers can be used in most places in the UK, so if you are travelling within this country, simply take your i vouchers with you. Unfortunately, i is not published abroad, but you can give your i vouchers to a friend or relative to use while you are away.

If you subscribe to the 6 day print subscription, you have access to the full digital package online at inews.co.uk and via the app i news: Politics and Sport so you can keep up-to-date with the latest news and comment while away.

15. How do I access the digital edition package if I've forgotten my login details?

If you have already logged in to the digital edition, just go to the login page and select the forgotten password link.

If you have never logged in and have lost the email containing the details we sent you when you subscribed, just contact our helpline on 0800 082 0628 and they'll be able to help you.

16. What do you do with my personal information?

We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from inews UK.

17. Do you use ‘Cookies’?

From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie. Please see our Cookie Settings information at the bottom of this page.

18. What should I do if I don’t receive my vouchers or Subscription Card on time?

If for any reason your vouchers don’t arrive, please call 0800 0820628. Please remember to notify us if you have changed address.

19. What should I do if my newspaper isn’t delivered?

If you have your newspaper delivered through our service and it doesn’t arrive, please call our home delivery helpline on 01782 959530

20. What if my newspaper doesn’t publish on any given day?

In the very unlikely event that you pay for a copy that isn’t published, simply call the subscription line on 0800 0820628 and we’ll arrange a refund for that issue at your current subscription rate.

21.Can I use my vouchers or Subscription Card to pay for a different newspaper?

No, your voucher or Card can only be used for the newspaper title printed on it.

22. What happens if I change my mind?

If you wish to cancel your subscription, you have 14 days from receipt of your i vouchers to cancel. Simply send your pack of unused i vouchers back to us with a covering letter, including your customer reference number, and we will refund your payment. Unfortunately we cannot refund your payment until we receive your vouchers back.

23. What happens when my vouchers run out?

We will contact you towards the end of your subscription period, and ask if you would like to renew.

24. How do I cancel my subscription?

If you pay by Direct Debit, you need to notify us of your cancellation a minimum of 4 weeks before the end of your current set of vouchers. Once your payment has been authorised we cannot refund any vouchers that are not used.

Print Subscription Helpline:

Email: help@i-subscription.co.uk

Telephone: 0800 0820628 (Mon-Fri 9am-5.30pm) for voucher and general queries
01782 959530 for failed home delivery queries


If you are an existing subscriber, please quote your subscriber number.


Digital App and Online Subscriptions

1. Why take out a subscription?

If you subscribe to the app, download it from your preferred app store and then login using your email address and subscriber number.
If you’ve subscribed to the online digital edition, just click the link that’s sent to you and login using your email address and subscriber number.

2. Do I need to renew my subscription?

If you pay monthly by credit card, your account will be automatically renewed each month
If you pay for 6 or 12 months as a single payment, we will notify you before your subscription expires with details of how to continue.

3. How does the continuous payment work?

The payment will be taken from your credit card every month.

4. What happens if my credit card expires?

If you pay monthly, you will need to update your credit card details on your account. Just visit i-subscription.co.uk and click login. Access your account and update your details.

5. Is the online payment secure?

Yes. We use SSL encryption software to keep the details of your order and payment information secure

6. How do you acknowledge receipt of my order?

We acknowledge your order with a receipt at the end of the transaction and an email is sent to the email address supplied.

7. What happens if I go on holiday?

You can access the app and the online digital edition from anywhere

8. What do you do with my personal information?

We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from Associated Newspaper.

9. Do you use ‘Cookies’?

From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.

10. How do I cancel my account?

If you wish to cancel your subscription, you have 14 days within which to cancel.
After then you can cancel at the end of your subscription period.

If you pay monthly, please email help@i-subscription.co.uk or call 0800 082 0628 (Mon-Fri 9.00am-5.30pm) at least 5 days before the end of your subscription.
If you pay every 6 months or annually, you can just let your account lapse.

Digital Customer Helpline:

If you have any questions regarding using the app or digital edition please contact our customer services team.

Email: support@inews.co.uk

If you are an existing subscriber, please quote your subscriber number.